Privacy Policy for Benjlik Tile
At Benjlik Tile, accessible from https://benjliktile.com/, we value your privacy and are committed to safeguarding the personal information of our visitors and customers.
This Privacy Policy explains how we collect, use, and protect your personal data when you browse or interact with our website.
Who We Are
Benjlik Tile is an online boutique dedicated to authentic, handcrafted Moroccan Zellige tiles.
Our website address is https://benjliktile.com/.
For any inquiries regarding this Privacy Policy, please contact us at contact@benjliktile.com.
Comments
When visitors leave comments on our website, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent to help prevent spam.
Media
If you upload images to our website, please avoid including files containing embedded location data (EXIF GPS). Visitors to the website can download and extract any location data from images posted online.
Cookies
If you leave a comment, you can choose to save your name, email address, and website in cookies for convenience. This allows you to avoid re-entering your information on future visits.
These cookies remain active for one year.
We also use cookies to:
Analyze site traffic
Remember your preferences
Improve your browsing experience
You can disable cookies in your browser settings, but this may affect how some features function.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g., videos, images, or articles).
Embedded content from other websites behaves in the same way as if you visited those websites directly.
Refund and Return Policy
At Benjlik Tile, we take pride in offering high-quality handmade Moroccan tiles.
However, we understand that certain situations may require a product return.
This policy outlines our terms and procedures to ensure transparency and a smooth customer experience.
Returns
Eligibility for Returns
To qualify for a return:
The product must be unused, in its original condition, and original packaging.
The return request must be made within 14 days of receiving the product.
Custom-made or special-order items are non-returnable unless they arrive damaged or defective.
How to Initiate a Return
To start a return, please contact us at contact@benjliktile.com and include:
Your order number
Details of the item(s) you wish to return
The reason for return (e.g., damaged, defective, or incorrect item)
We will provide detailed return instructions and the shipping address.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to our mistake.
Refunds
Processing Refunds
Once we receive and inspect your returned item, we will notify you regarding approval or rejection.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Non-Refundable Items
The following are not eligible for refund:
Shipping charges
Custom or special-order items
Products not in original condition, or damaged for reasons not caused by us
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery.
Send clear photos of the damage and packaging to contact@benjliktile.com.
We will assist you promptly with a replacement, repair, or refund.
Exchanges
We do not offer direct exchanges.
If you wish to receive a different product, please follow the return process and place a new order for the desired item.
Cancellations
Orders can be canceled within 24 hours of placement.
After this period, cancellations may not be possible as production or shipping may have already started.
Contact Us
If you have any questions or concerns regarding this policy, please contact us:
📧 Email: contact@benjliktile.com
🌐 Website: https://benjliktile.com/
We sincerely value your trust and aim to provide you with an exceptional experience at Benjlik Tile.